REFUND & CANCELLATION POLICY – MolyIPTV

REFUND & CANCELLATION POLICY

Last Updated: September 2026

INTRODUCTION

Thank you for choosing MolyIPTV.

At MolyIPTV, we aim to provide high-quality digital services together with reliable customer support.

This Refund & Cancellation Policy explains the circumstances in which an order may be cancelled, when a refund may be considered, and the responsibilities that apply when purchasing our digital services.

By using molylip.tv or purchasing MolyIPTV services, you acknowledge this Policy.

Nothing in this Policy is intended to exclude, restrict or replace any mandatory consumer rights that cannot legally be excluded or limited under applicable law.

DEFINITIONS

For the purposes of this Refund & Cancellation Policy:

“MolyIPTV,” “we,” “us” and “our” refer to MolyIPTV.

“Website” refers to molylip.tv.

“Services” refers to digital services offered through our website.

“Order” refers to a purchase submitted through our website or an authorized MolyIPTV sales channel.

“Customer,” “you” and “your” refer to any individual or organization purchasing or using our services.

1. ORDER CANCELLATION

You may request cancellation of an order provided that the digital service has not yet been delivered, activated or otherwise made available to you.

If you expressly requested or agreed that delivery of the digital service should begin immediately, your statutory cancellation or withdrawal rights may be limited after delivery or performance has started, subject to applicable consumer protection laws.

If you would like to cancel an order, contact MolyIPTV as soon as possible:

support@molylip.tv

Please include your order information whenever possible so our team can identify and review your request efficiently.

2. DIGITAL SERVICES

MolyIPTV primarily provides digital services.

After successful payment, the information required to access or use the purchased service may be delivered electronically through:

• Email
• An agreed communication channel
• Customer support
• Other electronic delivery methods

Because MolyIPTV provides digital services, there is generally no physical product to return.

Digital content and services may be subject to specific cancellation and withdrawal rules, particularly when a customer requests immediate delivery or activation.

3. REFUND ELIGIBILITY

A refund may be considered or granted in circumstances including:

• The same order was accidentally paid more than once
• MolyIPTV is unable to provide the purchased service
• A confirmed technical problem on our side prevents delivery or activation
• An incorrect payment was processed because of a verifiable error in our system
• MolyIPTV cancels the order before the service has been provided
• A refund is required under applicable law

Every refund request is reviewed individually based on the circumstances of the relevant order.

Approval of one refund does not automatically establish eligibility for another order or customer.

When a refund is approved, we generally attempt to return the payment using the original payment method unless another method is agreed upon or legally required.

4. WHEN A REFUND MAY BE DECLINED

Subject to applicable consumer protection laws, a refund request may be declined when:

• The digital service has already been fully delivered or activated
• The customer expressly agreed to immediate delivery and applicable legal requirements have been satisfied
• Incorrect contact or order information was provided by the customer
• The issue is caused exclusively by the customer’s device
• The customer’s internet connection is insufficient or unstable
• Third-party software or applications are responsible for the issue
• Access credentials have been shared with unauthorized third parties
• Access has been restricted because of misuse or prohibited activity
• Fraud, abuse or unauthorized use has been identified
• The customer has materially violated the applicable MolyIPTV Terms & Conditions
• The customer changes their mind after the digital service has already been delivered or activated, where applicable law does not require a refund

Nothing in this section limits mandatory consumer rights that cannot legally be excluded or restricted.

5. TECHNICAL ISSUES

If you experience a technical issue, please contact MolyIPTV Support before requesting a refund.

Email:

support@molylip.tv

Where reasonably possible, our support team will attempt to investigate and resolve the issue before a final decision is made regarding a refund request.

For troubleshooting purposes, you may be asked to provide information including:

• Device being used
• Application or software being used
• Details of any error messages
• Relevant device settings
• Relevant application settings
• Screenshots where appropriate
• Other information reasonably necessary to investigate the issue

Customers may also be asked to complete reasonable troubleshooting steps.

If we confirm that an issue originates from our service and cannot reasonably be resolved within an appropriate period, a refund may be considered where applicable.

6. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing accurate contact information
• Providing accurate order information
• Checking their email inbox
• Checking spam or junk folders
• Maintaining a suitable and stable internet connection
• Using compatible devices
• Installing and configuring required software correctly
• Keeping login and access credentials secure
• Protecting their account from unauthorized use
• Following reasonable setup instructions provided by MolyIPTV

Problems caused exclusively by the customer’s device, internet connection, third-party software or incorrect configuration do not automatically create a right to a refund.

7. HOW TO REQUEST A REFUND

To request a refund, contact:

support@molylip.tv

Please provide as much of the following information as possible:

• Your full name
• Email address used for the order
• Purchase date
• Amount paid
• Relevant order information
• Relevant payment information
• Reason for requesting the refund
• Clear description of the issue

Providing complete information can help us investigate your request more efficiently.

MolyIPTV may request additional information where reasonably necessary to investigate and process your request.

8. REFUND REVIEW

After receiving a refund request, MolyIPTV may review:

• Order information
• Payment confirmation
• Activation status
• Service delivery status
• Customer communications
• Technical information relevant to the issue
• Previous troubleshooting steps

We may contact you for additional information before making a decision.

Refund requests are evaluated individually and fairly according to this Policy and applicable law.

9. APPROVED REFUNDS

If your refund is approved:

• It will normally be issued using the original payment method
• An alternative refund method may be agreed upon where appropriate
• Processing time may vary depending on your bank, card issuer, payment provider or financial institution
• MolyIPTV does not impose an additional refund-processing fee unless such a fee is legally permitted and appropriately agreed upon

After MolyIPTV processes an approved refund, additional time may be required before the funds appear in your:

• Bank account
• Credit or debit card
• Payment account
• Other original payment method

This additional processing time is controlled by the relevant payment provider or financial institution.

10. DUPLICATE PAYMENTS

If you accidentally pay more than once for the same order, contact MolyIPTV Support.

Email:

support@molylip.tv

After successful verification, an unintended duplicate payment may be refunded provided that the additional payment does not correspond to a separate order or service.

Please provide relevant payment information so we can identify both transactions.

11. PAYMENT PROCESSING TIMES

The time required for an approved refund to appear in your account may vary depending on:

• Your bank
• Card issuer
• Payment processor
• Financial institution
• Payment method
• Country or region

MolyIPTV cannot guarantee the processing time of an independent financial institution after we have successfully submitted an approved refund.

12. CHARGEBACKS & PAYMENT DISPUTES

If there is a problem with an order or payment, we encourage you to contact MolyIPTV first so our team has an opportunity to investigate and resolve the issue.

Contact:

support@molylip.tv

Where legally permitted and factually justified, fraudulent, abusive or knowingly unjustified chargebacks may result in measures including:

• Temporary service restrictions
• Termination of access
• Restrictions on future orders

Nothing in this Policy prevents you from exercising any lawful right to submit a legitimate payment dispute to your bank or payment provider.

13. THIRD-PARTY PAYMENT PROVIDERS

Payments may be processed by independent:

• Payment providers
• Banks
• Card issuers
• Financial institutions
• External payment processors

Their own terms, processing procedures and refund timelines may apply.

MolyIPTV is not responsible for delays caused exclusively by independent third parties after an approved refund has been correctly submitted.

Where reasonably possible, we may assist you in checking the status of a refund that MolyIPTV has already approved and processed.

14. PROMOTIONAL OFFERS & DISCOUNTS

Orders purchased using a promotional price, discount or special offer remain subject to this Refund & Cancellation Policy.

Where a refund is approved, the refundable amount will generally be based on the amount actually paid for the relevant order rather than the standard or non-discounted price.

Promotional bonuses or additional benefits associated with a refunded or cancelled order may also be cancelled where appropriate.

15. CONSUMER RIGHTS IN CANADA

If you are located in Canada, certain consumer protection rights may apply depending on your province or territory and the circumstances of your transaction.

Nothing in this Policy is intended to remove or limit a mandatory consumer right available under applicable Canadian law.

Different rules may apply to digital products and digital services depending on the jurisdiction and how the service was delivered.

16. YOUR STATUTORY CONSUMER RIGHTS

This Refund & Cancellation Policy does not exclude, restrict or replace statutory consumer rights that apply to you under applicable law.

Special legal requirements may apply to digital content and digital services.

This may particularly apply where digital performance begins before the end of a statutory cancellation or withdrawal period.

All mandatory legal rights available to you remain unaffected.

17. CHANGES TO THIS POLICY

MolyIPTV may update this Refund & Cancellation Policy from time to time.

Updates may be made because of:

• Changes in applicable laws
• Changes to MolyIPTV services
• New payment methods
• Technical developments
• Changes to our business processes
• Changes to our customer support procedures

The latest version of this Policy will be published on:

molylip.tv

We recommend reviewing this Policy periodically to remain informed about the terms currently applicable.

CONTACT MOLYIPTV

If you have questions about this Refund & Cancellation Policy or would like to request a cancellation or refund, please contact us:

MolyIPTV

Website:
molylip.tv

Email:
support@molylip.tv